Refund Policy

This Refund Policy outlines the conditions under which Own Brand Music will consider refund requests for purchases made through our platform. By completing a purchase, you acknowledge and agree to the terms set out in this policy.

Own Brand Music sells digital music licences. Because our tracks are delivered electronically and access is granted immediately upon payment, we are not obligated to offer refunds simply because you have changed your mind.

 

This is consistent with UK Consumer Contracts Regulations 2013, which exclude digital content from the standard 14-day right of withdrawal once download or access has begun.

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with a revised effective date.

Our Commitment to You

Own Brand Music is committed to delivering a high-quality product and a smooth purchasing experience. Every track in our catalogue is professionally recorded, pre-cleared, and pre-priced, you know exactly what you are getting before you buy. We take pride in the quality of our cover recordings and want every customer to feel confident purchasing from us.

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When We Will Issue a Refund

Because our products are digital goods delivered instantly, all sales are considered final once a download link or licence key has been issued. However, we will review and honour refund requests in the following circumstances,
A technical fault on our end prevented you from accessing or downloading your purchased file. The file you received was materially different from the product described on our platform, a duplicate charge occurred as a result of a payment processing error through Stripe, or your order was not fulfilled within a reasonable timeframe due to an error on our part.

When We Will Not Issue a Refund

Refunds will not be granted in the following situations, you have changed your mind after purchase, you purchased the wrong track or wrong licence tier, you no longer need the track for your intended project, the track did not suit your creative preferences after download, or you were aware of the nature of the digital product at the time of purchase and proceeded regardless.

How to Request a Refund

If you believe your situation qualifies for a refund, please contact us through the Contact Us page on our website within 7 days of your purchase date. Your request must include your full name, the email address used at checkout, your order reference number, and a clear description of the issue you experienced.
We aim to review and respond to all refund requests within 5 business days.

How Refunds Are Processed

Approved refunds will be returned to the original payment method used at checkout via Stripe. Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or card provider. Own Brand Music does not issue refunds via alternative payment methods or as store credit unless agreed in writing.

Licence Invalidation Upon Refund

If a refund is approved and processed, the associated licence is immediately revoked. You must cease all use of the track and delete any downloaded files. Continued use of a track following a refund constitutes a breach of our Terms & Conditions and may result in legal action.

Contact
For any questions about this policy or to submit a refund request, please contact us via the Contact Us page on our website. We aim to respond to all enquiries within 2 business days.